The DealersOnline auction platform sells between 80 & 100 vehicles per day, depending on the stock on the platform and the activities of the buyer base.
There are currently over 11 000 users registered on the DealersOnline auction platform that are actively buying and selling used vehicles.
In order to register on the DealersOnline platform as a seller, you do require a subscription to TransUnion in order to gain access to features within the platform.
Download the mobile application from the Google Play Store or the App Store. The on screen prompts will require you to sign in using your assigned credentials.
The Dealer Principal can create or remove a User on the Manage My Dealership page, by selecting the Add/Remove Users section of the settings page on the desktop application.
The Dealer Principal can edit a user’s access in the Manage My Dealership page, by selecting the Manage Users section of the settings page on the desktop application.
A standard dealership subscription license covers the subscription of 5 users. To add users beyond this, please contact one of our dealership success team members and they will advise on the steps required to expand your subscription.
Our mobile application is updated regularly to ensure that bugs are fixed and to keep our users up to date with any new features of our platform. These updates occur roughly once a month, and you will be notified when the app will be updated.
If you have a dispute to raise with any auction item, please email firstname.lastname@example.org and copy in your assigned dealership success team member. Our in-house ombudsmen will be in touch to address your query.
Check if both parties are abiding by Auction regulations and proceed to take relative solutions to help mediate between the two and reach a fair and transparent conclusion. escalate matters that need higher management involvement.
If a buyer is not contactable and it appears they may be reneging on a deal, please contact one of our dealership success team members and they will follow up with the buyer to ensure the deal is concluded.
Occasionally, buyers do renege on the deal. In these circumstances, each case will be dealt with by our ombudsman and the outcome will be communicated to all parties accordingly.
On the Auctions page, you will see an auction button on the right of a vehicle listing. Select this option and you will be prompted to insert your bid amount.
On the Valuation page, click on the forward button which will appear once a Valuation is complete. You can also send a vehicle to Auction via the App, once a Valuation is complete.
If there are no bids on the vehicle yet, click the Delete icon under Manage My Cars, you will then be able to edit on the Valuations page. If there is a bid on it however, the vehicle cannot be removed or edited.
If you have a vehicle inspection that has been completed before, and the condition of the vehicle has not changed since the inspection, you can push that vehicle back to auction from it’s inspection report.
If you are a registered buyer on the DealersOnline auction platform and you wish to list vehicles for sale, please get in touch with one of our dealership success team members and they will assist you with the process.
You can only edit vehicles that have already been listed if there are no bids on "said" vehicle. If there are no bids you can edit the file under "manage my cars" using the "update" button.
The DealersOnline filter capabilities will allow you to filter out all listings that contain a guesstimate.
You cannot delete a valuation, however you can mark this as "deal not done" and it will move to the back of your list organically.
You can alter your specifications by selecting “options” and then “my account - manage my traders” to allow viewing permission for certain users.
Please refer to our Ts & Cs.
FICA requirements dictate the documentation that is needed to be compliant with our system. If you require any more information, please get in touch with one of our dealership success team members who will assist you.
FICA approval is one of the mechanisms we use on our platform to ensure the integrity and validity of the users. With a wide base of users on the system, we are sometimes faced with a backlog. You will be notified as soon as your FICA status has been approved.
Book a free demo with one of our consultants.